James Waldrop

Top 7 Causes of for a Slow Internet Connection

Here are the most frequent causes of a slow Internet connections: 1. Faulty electrical connection near Internet modem/router.Faulty electrical connections can be caused by bad cabling and loose connections. If it's a cable modem, the modem must be atta... Read >

A Better Way to Find VoIP Voice Quality Problems than a Speed Test

Some Internet connections routinely have trouble caused by a vast array of factors. Speed tests are the most abundantly available Internet testing tool. If used properly, they can help determine whether the Internet Service Provider (ISP) is delivering ... Read >

Internet Latency and Delay – Use an ISP Route Test Tool to Find the Source

ISP (Internet Service Provider) Route Test or Connection Test Tools use Internet Control Message Protocol (ICMP) with low Time To Live (TTL) values to find and get ping responses from each router or hop between two end points in the Internet. The purpose... Read >

How to Stop Packet Loss and Latency on Your Internet Connection from Killing VoIP

Most people have access to broadband Internet at home and at work. Broadband speeds continue to improve as well giving ample bandwidth for applications using Virtual Private Networks (VPNs), Voice over Internet Protocol (VoIP) and Video. However, many I... Read >

8 Reasons Hosted PBX/Hosted VoIP Offer Fax to E-mail Services

Believe it or not, facsimile machines or faxes have been in operation since the mid-nineteenth century. However, it was not until the 1980s that the technology in faxes became sufficient and the cost was practical for widespread use among businesses. Al... Read >

7 Steps to Implementing a New Telephone System

Business telephone systems are typically vital to the pulse of any company. Businesses must go through the process of purchasing and transitioning from one telephone system to another on average between 5 and 7 years. Whether a company is upgrading thei... Read >

The Top Mistakes Made When Selecting a Hosted VoIP Provider

More and more companies are throwing out their tired old telephone system and replacing them with state-of-the-art Hosted VoIP or Hosted PBX services. In addition to lower telephone bills and getting away from 1960s phone line technology, the benefits ar... Read >

7 Ways to Get Your Calls Answered Right

Receptionists frequently provide the first impression of a company. Callers speak to them first on the telephone and visitors see them first when they come through the door. Receptionists can be pulled in many directions between handling multiple calls ... Read >

7 Reasons to Add SIP Trunking to Your Telephone System

Voice over Internet Protocol (VoIP) usually brings to mind popular consumer services such as Vonage, Skype and Google Voice. Many businesses have replaced their old telephone systems with VoIP through services commonly called Hosted VoIP, Hosted PBX, IP ... Read >

How to Use a VLAN for Awesome VoIP Packet Prioritization

As use of Voice over Internet Protocol (VoIP) continues to grow at a frenetic pace, new users are frequently surprised by the frequency of problems. Unless the user has more bandwidth than his needs could ever consume, users of Vonage, Skype, Google Voic... Read >

How To Configure Quality of Service (QoS) on your VoIP Applications

Voice over Internet Protocol (VoIP) is rapidly replacing landlines for delivering phone calls to homes and businesses. Common residential home VoIP providers include Vonage, Skype and now Google Voice. Businesses are replacing their now antiquated digit... Read >

How to Use Mobile PBX to Keep Mobile Employees in Touch with Callers

Mobile Personnel Problem The company has mobile personnel that need to maintain telephone contact with customers and other outside callers. Customers and callers can have difficulty contacting those that are away from their desk. When someone moves a... Read >

6 Steps for Asking Your Boss to Work from Home

Many of us have a job that could be done as easily from home as in the office. In most cases, the job could be done better in the peace, solitude and comfort of your den. The problem is most bosses are not ready to immediately transition your job to wor... Read >

Top 7 Common Causes of VoIP Voice Quality Problems

VoIP is revolutionizing communication for both residential and commercial use. Although the residential demand for VoIP has been strong for years, small businesses are exchanging their antiquated digital phone systems with VoIP provider services. These ... Read >

Top 7 Ways to Use Virtual Telephone Numbers

Virtual Telephone Numbers are a powerful new communication tool for businesses and personal use. Their origins began as Remote Call Forward (RCF) numbers from telephone companies such as AT&T and Verizon. Although they have many applications and solve m... Read >